This post was originally published after the beta launch in June 2018 and has been updated for MyBodyModel Version 1.0.
Since launching MyBodyModel, I’ve received so many lovely responses from happy customers. I’ve also received some desperate help emails in the middle of the night! I’ve noticed that a few issues have come up more than once. Here are the top 5 issues so far – And how to fix them! Read on for quick solutions to “funky knee situation,” “what happened to my shoulders,” and more!
1. My hips look weird…
If your body model preview’s waist to hip curve looks anything like the images below, then there is an error in your measurement entered for Outseam (waist to ankle) or Inseam (crotch to ankle). Click “Edit” and go to Section 7: Legs and re-measure according to the instructions. For a printable PDF of the MyBodyModel Measurement Guide with full instructions and photos, click here.
Your Outseam number should be quite a bit larger than your Inseam number. For reference – I am average height, 5’5” – and my Outseam is 38 and my Inseam is 27.5. The difference between the Inseam and Outseam is basically the distance between your waist and your crotch. So for my body there is almost 10 inches difference, but it will vary from person to person.
If the hip area looks weird, check your Outseam measurement.
In MyBodyModel 1.0, we added a new optional Hip Curve adjustment (in Section 8. Optional Adjustments) so that the body model can be more accurate for more body shapes. Use your free body model preview to decide if any adjustment is needed. If your body model preview looks accurate OR if you prefer to make hip adjustments manually, select “No adjustment” for this measure.
2. I have a funky knee situation…
In older versions of the app, the measurement form included a “Knee Circumference” measurement that was causing some issues. In version 2.0 we improved the knees rendering and the knee measurement is no longer needed. If your body model preview was created in an older version of the website, and anything looks wrong, we recommend clicking “edit” and re-saving to see your updated body model, then clicking “edit” again to fine tune if needed.
3. What happened to my shoulders?
Accurate shoulder width is super important for making sure your body model silhouette truly looks like you. We’ve done a lot of fine tuning so that the shoulder rendering is much more responsive to your measurements. When you measure your shoulder width, be sure to follow the instructions in the app, also listed in the Measurement Guide.
Some Do’s and Don’t’s for measuring Shoulder Width:
- Don’t measure from bra strap to bra strap, or cami strap to cami strap – Your straps land *inside* the shoulders, so this would result in too-narrow shoulders.
- Don’t measure from the outside edge of each shoulder, as this would result in too-broad shoulders.
- DO measure from seamline to seamline if you’re wearing a fitted top with set-in sleeves that fits you well!
- DO use your free body model preview to decide if you need to edit your shoulder width – Even half an inch can make a difference.
4. My head is HUGE! (and other unfortunate typo-related issues)
If your body model preview shows an enormous (or very tiny) head, then there is a typo in your measurement entered for Height. Double check this number under Section 1: General. Enter your full height in inches or centimeters. E.g. If your height is 5’4″, write 64. If your height is 1.55 m, write 155.
Similarly, if you get other odd results in your body model preview, definitely click “Edit” and check for typos!
Check for typos if you get odd results like these!
5. My [insert body part] is too [insert size]!
Almost every part of your body model can be adjusted based on the numbers entered in the measurement form. The basic guidelines are simple: To increase the size, increase the number. To decrease the size, decrease the number. For example, if your body model’s neck is too narrow, increase the neck circumference until your body model preview looks right. If your body model’s neck is too long or too short, then adjust the neck length number accordingly. If you run into any issues, please email me with a screen shot and detailed description, so that we can use this information to inform future improvements to the app.
Adjusting “bust span”
Try the following edits to move the breasts closer together or further apart on your body model rendering:
- To move the breasts closer together inside the ribcage –> decrease the High Bust Circumference.
- To move the breasts further apart –> increase the High Bust Circumference.
It’s been a while since I’ve heard of anyone experiencing the issues below, but here are some tips just in case.
My body model won’t save, or I’m getting a blank preview screen!
If this happens to you, please send an email to firstname.lastname@example.org and let me know what device and browser you used. Here are some tips that should work in the meantime:
- Check for typos. When there is a typo in your measurements, if the typo is extreme, the app is unable to generate a body model preview. Double check your measurements to see if there are any errors before you try to save your body model again.
- If there are no typos: Try changing one of your measurements just slightly so that the app is triggered to re-render your body model, and click “Save my body model.”
- Switch to a different device. Most people are able to use the app with no problems from their phones, but so far, almost everyone with this issue has been using the app from a phone. The good news is that they have all had success after switching to a different device. When you log into your account from a different device, before starting over, first check your Portfolio to see if the body model was indeed saved. Then click “Edit.” This will take you to the measurement form. Change one of your measurements just slightly so that the app is triggered to re-render your body model, and click “Save my body model.”
- Try again at a different time of day when site traffic might be lower. When there is high traffic on the app site at the same time, the server may be unable to generate the body model rendering. We’re looking to getting a dedicated server as soon as possible. For now, my best suggestion is to try again during a time when the volume of traffic might be lower. Go to your Portfolio and select the “Edit” option for your body model. This will take you to the measurement form. Change one of your measurements just slightly so that the app is triggered to re-render your body model, and click “Save my body model.”
When I print my templates, they’re almost invisible!
Even though we recommend selecting the “light gray” line color for printing, the darkness of printing seems to vary greatly from printer to printer. Here is a printable test swatch that includes all the grayscale line options. Print this page to test the different lines on your printer before purchasing your body model download. If the light gray is too light, then we suggest selecting the dark gray line option for your body model. The line color selection is located on the measurement form under section “1. General.”
MyBodyModel offers several line color options. Print our test swatch to choose based on how they look when printed from your printer.
If you have questions, please check out Frequently Asked Questions about MyBodyModel 1.0. I’ll continue to post more tips and FAQ’s to the blog as we receive more feedback from all of you. If you run into any issues that aren’t answered here, please send an email to email@example.com with as much detail as possible. Thank you!